Carpet Cleaning SE22 Terms and Conditions of Service
These Terms and Conditions govern the provision of carpet, rug, upholstery, and related cleaning services by Carpet Cleaning SE22 to residential and commercial customers. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following definitions apply:
Company means Carpet Cleaning SE22, the cleaning service provider.
Customer means the person, firm, or organisation booking or receiving the services.
Premises means the property or location where the services are to be carried out.
Services means any carpet, rug, upholstery, mattress, or related cleaning services provided by the Company.
Technician means an employee, contractor, or representative of the Company who performs the services.
Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery, and other soft furnishings at residential and commercial premises. The exact scope of services will be agreed with the Customer at the time of booking and may include inspection, vacuuming, stain treatment, hot water extraction or other cleaning methods, and deodorising where appropriate.
The Company reserves the right to decline to provide services if the Premises are unsafe, inaccessible, or unsuitable for the work to be carried out, or if the condition of the items to be cleaned presents a health or safety risk.
Booking Process
Bookings may be made by the Customer through the Company’s accepted booking channels. At the time of booking, the Customer must provide accurate information about the Premises, access arrangements, parking availability, type and approximate size or number of items to be cleaned, and any particular issues such as heavy soiling, stains, or pet odours.
The Company will provide a quotation based on the information supplied. All quotations are given in good faith but may be subject to change if the information provided is inaccurate or if the actual work required at the Premises is materially different from what was described. In such cases, the Technician will inform the Customer before work begins, and the Customer may accept the revised price or decline the service.
A booking is considered confirmed only when the Company acknowledges acceptance of the booking and, where required, receives any applicable deposit or advance payment. The Company may refuse or cancel a booking if the Customer fails to meet these requirements.
Customer Obligations and Access
The Customer must ensure that the Technician has clear and safe access to the Premises and to the areas and items that require cleaning. The Customer must arrange suitable parking for the Technician’s vehicle where possible. Any parking fees or access charges may be added to the service cost if agreed in advance.
The Customer must remove fragile items, valuables, small furniture, and personal belongings from areas to be cleaned prior to the Technician’s arrival, or clearly identify any items that should not be moved. The Company is not responsible for any delay or incomplete service due to the presence of obstacles or items that prevent reasonable access to the areas to be cleaned.
The Customer must ensure that there is a supply of electricity and water at the Premises during the appointment, as these are usually required for the completion of the services.
Condition of Carpets and Furnishings
The Customer is responsible for informing the Company of any known issues relating to the carpets, rugs, or upholstery, including pre-existing damage, loose seams, unstable dyes, shrinkage risk, previous cleaning treatments, or manufacturer instructions that may limit cleaning methods.
While the Technician will take reasonable care to assess the suitability of items for cleaning, the Company cannot guarantee that all stains, marks, or odours will be removed, or that items will be restored to their original condition. Some stains are permanent, and some wear, discolouration, or damage may only become visible after cleaning.
The Company does not accept liability for wear, colour loss, pile shading, shrinkage, damage, or defects that arise due to the inherent condition of the items or previous treatments, or where the Customer has failed to disclose relevant information.
Pricing, Quotations, and Payments
All prices are provided either as fixed prices or estimates based on the information supplied by the Customer. Where an estimate is given, the final price may vary depending on the actual size, condition, and number of items to be cleaned, as determined on arrival at the Premises.
Unless otherwise stated, prices are exclusive of any additional charges such as congestion, parking, or access fees, which may be added with the Customer’s prior agreement.
Payment is due upon completion of the services on the day of the appointment, unless otherwise agreed in writing in advance. The Company may accept various forms of payment, such as cashless card payments or bank transfer, subject to the payment methods available at the time of service.
For some bookings, the Company may require a deposit or full payment in advance to secure the appointment. Deposits are applied against the final invoice unless otherwise specified.
If payment is not made when due, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs of collection. The Company may also refuse further services until outstanding balances are settled.
Cancellations, Rescheduling, and Access Failures
The Customer may cancel or reschedule an appointment by providing reasonable notice to the Company. The Company’s standard minimum notice period for cancellation or rescheduling is 24 hours prior to the scheduled start time, unless otherwise specified at the time of booking.
If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may include part or all of the service price or any deposit paid, to cover the Company’s lost time and costs.
If the Technician attends the Premises at the agreed time and is unable to gain access, or is prevented from carrying out the services due to circumstances within the Customer’s control, this may be treated as a late cancellation and subject to a cancellation or call-out fee.
The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its reasonable control, including but not limited to equipment failure, staff illness, severe weather, or access issues. In such cases, the Company will offer to reschedule the appointment at the earliest convenient time for both parties.
Health, Safety, and Conduct
The Company operates in accordance with applicable health and safety laws and will take reasonable steps to ensure the safety of Technicians and Customers while services are being performed.
The Customer must not request or require the Technician to perform any task that is unsafe, unlawful, or outside the agreed scope of services. The Technician may refuse to perform any service they judge to be hazardous or inappropriate.
The Company expects all Customers and Technicians to behave respectfully. The Company reserves the right to withdraw services and leave the Premises immediately if a Technician is subject to abusive, threatening, or inappropriate behaviour.
Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated in the course of providing the services in accordance with relevant environmental and waste management regulations. This may include the disposal of used cleaning solutions, extracted soiling, and other waste materials arising from the cleaning process.
Where waste must be removed from the Premises for lawful disposal, the Company will do so in a safe and compliant manner. The Company does not accept responsibility for waste not generated by its services, and it is the Customer’s responsibility to arrange for the removal of general household or commercial waste that is not directly related to the cleaning work.
The Customer must inform the Company of any known contamination, hazardous materials, or special waste present in the areas to be cleaned. The Company may refuse to handle or remove hazardous waste unless previously agreed and properly risk-assessed in line with legal requirements.
Liability and Limitations
The Company will exercise reasonable care and skill in providing the services. If the Customer believes that the Company has failed to meet this standard, the Customer must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after the services have been completed.
Where a justified complaint is made, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer another appropriate remedy. This will normally be the Customer’s sole and exclusive remedy in respect of any dissatisfaction with the services.
The Company’s total liability to the Customer for any loss, damage, or claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable for the specific service giving rise to the claim.
The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or any costs arising from delays or cancellations, except where such limitation is prohibited by law.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
Guarantees and Results
The Company does not guarantee complete removal of all stains or odours, as results depend on factors such as the age and type of stain, prior treatments, and the condition and material of the carpet or upholstery.
Drying times may vary depending on ventilation, temperature, humidity, and the thickness or type of material. Any drying time given by the Technician is an estimate only and not a guarantee.
Insurance
The Company aims to maintain appropriate insurance coverage for its activities, including public liability insurance, subject to the terms, conditions, and exclusions of the relevant policy or policies.
Any claim that may give rise to a request for compensation under the Company’s insurance must be reported promptly to the Company, providing full details and any supporting evidence reasonably required.
Data Protection and Privacy
The Company may collect and process personal information about the Customer for the purpose of managing bookings, providing services, processing payments, and handling enquiries or complaints.
The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or where the Customer has given consent as required by law.
Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will normally apply to that booking.
The Company may notify Customers of significant changes to these Terms and Conditions where appropriate, but it remains the Customer’s responsibility to review the current Terms and Conditions before making a booking.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
Entire Agreement
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the services and supersede any previous agreements, understandings, or arrangements between them, whether written or oral.
No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
