Terms and Conditions for Carpet Cleaning SE22

These Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpetcleaning SE22 to domestic and commercial customers. They are designed to be clear, fair, and practical, and to explain what customers can expect when they book a service, how payment is handled, when cancellations may apply, and how responsibility is allocated for matters such as access, waste handling, and site conditions. By confirming a booking, the customer agrees to be bound by these terms.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the carpet cleaning service. These terms apply to all standard and specialist cleaning work offered under the Carpetcleaning SE22 name, unless a separate written agreement expressly states otherwise. Nothing in these terms affects your statutory rights under UK consumer law.

These terms are intended to support a professional service relationship and to avoid misunderstandings. They should be read together with any written quotation, booking confirmation, or service specification provided before the work begins. If there is any inconsistency, the written booking confirmation or any agreed variation will take priority for the relevant job, provided it does not conflict with mandatory law.

All bookings for carpet cleaning in SE22 must be made in a way that allows us to record the service requested, the property address, preferred date and time, and any relevant instructions. A booking may be made by phone, email, online form, or another accepted method. However, no booking is confirmed until we have acknowledged it and, where required, received any deposit or advance payment agreed at the time of booking.

When making a booking, you must provide accurate and complete information, including the type of flooring or upholstery to be cleaned, the approximate size of the area, any known stains, previous treatments, access restrictions, parking limitations, pet presence, and any health or safety concerns. We rely on this information when setting the price, assigning suitable equipment, and allocating the right amount of time.

If the information provided is incomplete, inaccurate, or changes before the appointment, we may revise the quotation, alter the scope of work, or refuse to proceed if the job cannot safely or properly be completed as originally agreed. A booking is accepted on the understanding that you have authority to arrange the work at the property and that you will ensure access on the scheduled date.

We reserve the right to decline or postpone a booking where the property conditions, access arrangements, hygiene risks, or equipment requirements make it unreasonable or unsafe to carry out the work. This includes, without limitation, situations where essential utilities are unavailable, where the working area has not been prepared sufficiently, or where circumstances suggest the service cannot be delivered effectively within the agreed time.

Quotations are usually based on the information available at the time of booking and may be subject to inspection upon arrival. If additional work is required, such as extra stain treatment, deep extraction, or the cleaning of items not originally included, we will normally advise you before proceeding. Any change in price will be explained and agreed, where practical, before the additional work is undertaken.

All prices are stated in pounds sterling unless otherwise agreed. Quotes may be fixed-price or estimate-based, depending on the nature of the job. An estimate is not a final price if the job description changes, if unforeseen conditions arise, or if the actual work required differs materially from the original assumptions. We will act reasonably and transparently when determining any revised charge.

Payment terms will be confirmed at the time of booking or in the quotation. Unless agreed otherwise, payment is due on completion of the work on the same day. We may accept bank transfer, card payment, cash, or another method notified in advance. We are not obliged to commence or complete a service if payment terms have not been accepted or if a deposit due for the booking has not been received.

Where a deposit is requested, it is used to secure the booking and to cover administrative and allocation costs. The deposit may be non-refundable in certain cancellation situations described below. Any remaining balance must be paid in full once the service has been completed, unless a separate written arrangement has been made. Late payment may result in additional recovery action and, where lawful, reasonable interest or costs.

If you dispute an invoice, you must notify us promptly and provide the reasons for the dispute. Undisputed amounts remain payable by the due date. We may suspend future services, where lawful, if invoices remain unpaid. Nothing in these terms limits your rights to challenge charges that are incorrect, unperformed, or not agreed in accordance with the booking.

Cancellations must be made as soon as possible. If you cancel a confirmed booking with less than the notice period specified in your booking confirmation, a cancellation fee may apply to cover reserved time, travel arrangements, and any preparatory costs. If no notice period is specified, a minimum of 24 hours’ notice is expected for standard domestic work, subject to the Consumer Contracts Regulations and any other applicable law.

Where we attend a property and are unable to begin or complete the service because of your act or omission, including lack of access, incorrect address details, unsafe conditions, or failure to move agreed items, we may charge a call-out fee or a proportion of the full price if reasonable to do so. This is not a penalty; it is compensation for time reserved and costs incurred.

You may have cancellation rights for certain services booked at a distance, but those rights can be affected where the service has begun with your prior express request or where an exception applies. If you ask us to start work within the statutory cancellation period, you may still be liable for the value of work already carried out if you later cancel in accordance with the law.

Service standards are based on reasonable skill and care. We use suitable products and methods for the identified fabric or surface type, but cleaning outcomes can vary depending on wear, fibre condition, previous cleaning history, staining, and environmental factors. We do not guarantee complete removal of every mark, odour, or sign of use, particularly where damage is long-standing, set-in, or caused by substances that react unpredictably.

We are not responsible for pre-existing damage, including but not limited to colour loss, shrinkage, weakened seams, loose fitting, worn pile, hidden stains, water marks, or prior chemical treatment. If we identify a risk that a particular process may worsen a condition, we may decline that part of the work, adjust the method used, or recommend a limited approach. Your instructions do not override safety or professional judgment.

If any item is moved during the service, you are responsible for securing valuable, fragile, or personal belongings unless we have expressly agreed otherwise in writing. Please remove items that could be damaged by moisture, heat, agitation, or cleaning solutions. We accept no responsibility for loss or damage caused by items left in place contrary to reasonable pre-service instructions.

Our liability for loss or damage is limited to the extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we will not be liable for indirect, special, or consequential loss, including loss of profit, business interruption, or loss of enjoyment.

Where we are responsible for proven direct damage caused by our negligence, our liability will ordinarily be limited to the reasonable cost of repair or replacement of the affected item, taking account of age, condition, and fair wear and tear. You must notify us of any alleged issue as soon as reasonably possible and, in any event, within a reasonable time after completion so that we may inspect, investigate, and, where appropriate, remedy the matter.

We shall not be liable for damage resulting from inaccurate information provided by you, failure to follow aftercare advice, unsuitable pre-existing conditions, or the use of appliances, products, or systems supplied by you unless we have expressly approved them. Any claim must be supported by reasonable evidence, and you must give us an opportunity to inspect the area before permanent alterations or remedial work are carried out.

If our team removes waste, dirty water, residue, packaging, or other cleaning by-products, all handling will be carried out in accordance with applicable UK waste regulations and environmental requirements. Waste generated during the service may include contaminated solution, disposable materials, or debris collected during cleaning. We will manage such waste responsibly and will not dispose of it in a manner that breaches legal or environmental obligations.

You remain responsible for disclosing any special waste concerns before the job begins, including suspected hazardous contamination, chemical residue, bodily fluids, asbestos-related issues, mould beyond ordinary domestic cleaning, or other regulated materials. We do not accept instruction to remove or dispose of controlled or hazardous waste unless we have expressly agreed in writing and are legally permitted to do so.

If the service requires access to drains, sinks, toilets, or external disposal points, you must ensure that these facilities are usable and suitable. We may refuse to dispose of waste through any route that could contravene waste disposal law, health and safety standards, or site-specific restrictions. Any additional charges arising from lawful waste handling requirements will be notified in advance where possible.

It is your responsibility to ensure that the property is reasonably prepared for the work. This includes providing safe access, enabling parking or loading access where applicable, and moving personal belongings that may obstruct the cleaning area. If stairs, narrow hallways, locked gates, alarm systems, or other access barriers are present, you must tell us in advance so that we can make suitable arrangements.

You must also make us aware of any vulnerability, contamination, or safety issue that could affect the service. This includes pets, children, electrical hazards, slippery surfaces, broken fittings, or unstable furniture. We may pause or stop the work if conditions become unsafe or if continuing would risk damage to property, harm to persons, or breach of legal obligations.

Where equipment needs electrical power or water, you agree to provide reasonable access to those utilities unless otherwise agreed. If services are interrupted because required utilities are unavailable or unsuitable, any resulting delay or return visit may be chargeable if the issue was foreseeable and not disclosed before the appointment.

Any personal data collected in relation to a booking will be used for service administration, scheduling, invoicing, and related business purposes in line with applicable data protection law. We will only retain information for as long as necessary for those purposes or as required by law. We do not require you to provide unnecessary information for the performance of the contract.

We may need to take photographs of the work area before, during, or after the service for internal records, quality control, or evidence in the event of a dispute. Where images are used for these purposes, they will be handled appropriately and in a manner consistent with legal and privacy obligations. We will not use your property images for marketing without suitable permission where required.

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy on one occasion does not waive that right or remedy in future. These terms may be updated from time to time, but the version in force at the time of booking will apply to that booking.

We may assign or subcontract part of the service where necessary, provided that this does not materially reduce the standard of performance promised under the booking. Any subcontractor acting on our behalf will be expected to follow these terms, relevant instructions, and applicable laws. You may not transfer your booking or rights under these terms without our written consent.

Nothing in these terms creates a partnership, joint venture, or employment relationship between us and you. The service is supplied strictly as an independent contractor arrangement. Any headings used in this document are for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context requires.

Governing law and jurisdiction: These terms, and any dispute or claim arising from or in connection with them, shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection law provides otherwise. If you are contracting as a consumer, your statutory rights remain unaffected.